Zaroon ships ready-to-wear fashion orders with care so your selected pieces arrive in presentable condition. This policy outlines how we handle dispatch, delivery timing, and customer expectations after checkout.
Order Processing
Orders are processed after confirmation of stock and customer details. During new collection drops, festive launches, or high-demand periods, processing may take a little longer than usual as our team checks availability and prepares parcels carefully.
Delivery Time
Estimated delivery times can vary by city, courier workload, and season. Orders for in-stock products are generally dispatched first, while any order requiring additional verification may be held briefly until our team confirms the details with the customer.
Shipping Coverage
We aim to serve customers across Pakistan and may extend delivery to additional regions when suitable shipping arrangements are available. If your address falls in a remote area, delivery timing may be longer than standard routes.
Address Accuracy
Please provide a complete shipping address, active phone number, and any useful delivery instructions at checkout. Zaroon is not responsible for delays caused by incomplete addresses, unavailable recipients, or repeated failed delivery attempts.
Order Tracking and Support
If tracking information is available for your order, it may be shared once the parcel is booked with the courier. Customers are welcome to contact our support team for an update if they have not received their order within the expected timeframe.
Damaged Parcel or Delivery Concern
If a parcel appears damaged on arrival or the contents do not match your order, please contact us as soon as possible with your order number and supporting photos. Prompt reporting helps us coordinate with the courier and resolve the issue efficiently.